Privacy Policy
Last updated: May 2026
Welcome to the website of The Glasgow Nanny (“we”, “our”, “us”).
Your privacy is important to us, and we are committed to protecting your personal information and handling it responsibly and transparently.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, book services, complete forms, purchase products, or contact us.
1. Who We Are
The Glasgow Nanny provides family support services including, but not limited to:
- Sleep support and consultations
- Infant feeding support
- Newborn and postnatal care
- Parenting support
- Clinic appointments
- Workshops, courses and digital products
For the purpose of UK data protection law, The Glasgow Nanny is the “data controller” of your personal information.
For any privacy-related queries, you can contact:
Email: contact@theglasgownanny.com
2. Information We Collect
We may collect and process the following personal information:
Information you provide directly
- Name
- Email address
- Phone number
- Postal address
- Baby/child age and developmental information
- Booking details
- Information shared during consultations or enquiry forms
- Payment and billing information
Sensitive information
In some cases, parents may voluntarily share information relating to:
- Feeding challenges
- Sleep patterns
- Developmental concerns
- Medical history relevant to support sessions
This information is only collected when necessary to provide safe and appropriate support.
Automatically collected information
When you use our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and website usage data
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide booked services and consultations
- Manage appointments and client communication
- Process payments
- Send digital products or course materials
- Improve our website and services
- Maintain safeguarding and professional records where appropriate
- Send marketing emails (only where consent has been given)
We will never sell your personal information to third parties.
4. Legal Basis for Processing
Under UK GDPR, we process your information under one or more of the following lawful bases:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interests
Sensitive information shared during support sessions is processed only where necessary and with appropriate safeguards.
5. How We Store and Protect Your Data
We take appropriate security measures to protect your personal information from unauthorised access, misuse, disclosure or loss.
Your data may be stored securely using:
- Password-protected systems
- Encrypted cloud storage
- Secure booking and payment platforms
We only keep personal information for as long as reasonably necessary for business, legal or safeguarding purposes.
6. Sharing Your Information
We may share limited information with trusted third-party providers where necessary to operate our business, including:
- Website hosting providers
- Booking systems
- Payment processors
- Email marketing platforms
- Professional advisors or insurers where legally required
All third parties are expected to handle your data securely and lawfully.
We may also disclose information if required:
- By law
- For safeguarding reasons
- To protect the rights, safety or wellbeing of a child or vulnerable individual
7. Cookies
Our website may use cookies to improve user experience and monitor website performance.
Cookies may help us:
- Understand website traffic
- Remember preferences
- Improve functionality
- Analyse visitor behaviour
You can manage or disable cookies through your browser settings.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details above.
9. Children’s Privacy
Our services are directed at parents and caregivers. We only collect information about children where it is necessary to provide support services requested by a parent or legal guardian.
We take extra care to protect children’s information and handle it sensitively and confidentially.
10. Third-Party Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of external websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect legal, operational or service changes. The latest version will always be available on our website.
12. Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
The Glasgow Nanny
Email: contact@theglasgownanny.com